Operations Team Leader

Operations Team Leader

Our client, a City based Bank are looking for a Team Leader to perform all Operational tasks to facilitate the day to day running of the Banks payment services (CHAPS, BACS and Faster Payments) and other customer related services)

Principal Duties and Responsibilities:

* Ensure all incoming and outgoing Payment transactions failing Straight Through Processing (STP) are authorised accurately and within deadlines (RTGS, CHAPS, Faster Payments, Bacs, Visa, MasterCard) and on a daily basis, assist with the reconciliations process
* Oversee the timely processing and maintenance of Direct Debits, Standing Orders and related entries etc. within the mandated operational schedule in order to effectively meet scheme schedule requirements
* Act as a first point of escalation to resolve customer, internal and/or external bank queries relating to payments in a timely manner and in line with service levels
* Oversee performance and validation of all static data tasks aligned with the opening, closing and day to day account maintenance of FI and SME accounts
* Provide subject matter knowledge and expertise, or identify the appropriate team resource to do so, in order to assist with the Reconciliations process where breaks arise
* Enable a culture of continuous improvement of our processes and workflows by proactively working with your colleagues to identify areas for improvement and suggesting solutions for the operations system, communicating these to the Head of Operations and others
* Build and maintain relationships with customers, payment schemes and colleagues ensuring the service provided is of a high standard, making recommendations to improve services on an ongoing basis
* Build and maintain an in-depth understanding of AML, KYC, Fraud, banking sanctions and FCA regulations to ensure that handling of customer accounts and client funds fully complies at all times within these rules and guidelines, assisting with risk mitigation by following all established controls and challenging any areas where there is a potential/perceived shortfall with proposals for improvement
* Produce any reports and management information on an as needed basis
* Lead, motivate and develop a team of operations analysts
* Support the Head of Operations and others with ad hoc requests, projects or routine duties
* Act as a delegate for Head of Operations as and when required

Key Requirements:

* Ideally at least 5-10 years of Payments experience including knowledge of UK clearing systems (BACS, CHAPS and Faster Payments)
* Good evidence of operational skillset
* Proven people management experience within an Operational environment
* Strong communication skills with an ability to engage with various levels of seniority internally and externally
* Must have come from a customer service focused background/have a good understanding of banking in general
* Must be a self-motivated individual with good attention to detail, commercial awareness with good judgement and decision-making skills

The department will operate a Monday to Friday 7am to 7pm shift-working pattern and you will participate in the rota when established, together with other members of the team.

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