Sales Analyst

Sales Analyst

My Client a leading Technology Business in Windsor is looking for a Sales Analyst to join their UK HQ in their Commercial Finance Team.

Reporting to the Commercial Sales Manager this role will be responsible for:

* Management of the Retailer Returns process

* Monitor status of the Returns and take any remedial actions
* Day to day processing of Returns
* Assist in the transition of the process into SAP

* Management of supplier costs and handling of all invoicing
* Handling of customer letters (complaints, greetings, etc.)
* Follow up with the repair centre and call centre complaints addressed to Nintendo. Investigating/resolving issues and establishing how to avoid them going forward.
* Analysis of all data and management information from both the call and repair centres:
* Call details (volume, origin, complaint type etc.)
* Call centre staff performance levels
* Speed of repairs and turnaround times
* Monthly and adhoc costs
* Define and set specific KPI’s that can be used for senior management level reporting
* Create and establish monthly reporting packs for After Sales
* Assist the Sales Manager to continue to improve the internal processes of the department.

You will be degree qualified with prior analytical experience in the FMCG/Technology sector. You must be a strong communicator with the ability to build strong relations across various teams in the business.

If you are from a finance analyst background study support for ACCA/CIMA will be supported.

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