This is a 3 month contract with scope to become permanent.

As a Client On-Boarding Assistant you will be responsible for:

• Assisting in the process of opening new accounts on a daily basis where new accounts are applied for by prospective clients;
• Assisting in the process of opening corporate accounts in line with account opening procedure;
• Assisting in the process of opening IB accounts in line with procedures and deal with any queries;
• Liaising with client services to obtain missing or additional documentation, where necessary doing so in a second language;
• Ensuring full security and ID checks are completed in line with procedure
• Liaising with the other departments regarding any account queries;
• Providing reports as required regarding new account status;
• Updating Salesforce and Accounts spread sheet for every account;
• Sending out welcoming emails to new account clients;
• Dealing with any queries from Client Services relating to new accounts;
• Liaising with Compliance regarding any account queries, ID inconsistencies or any suspected fraudulent activity;
• Being fully aware and up to date with FCA regulations regarding account opening and AML requirements;

As a Client On-boarding Assistant you will need:

• High levels of English, the target language and at least 1 other language that can be used within the business (oral and written)
• Experience with working in a similar environment
• Excellent data entry skills
• Excellent attention to detail
• The ability to work under pressure and to set deadlines
• Excellent customer service skills and telephone manner
• Have a knowledge of PEP, Sanctions & AML regulations
• Be aware of FCA regulations and handbook