Client On-Boarding Assistant

  • Location

    London, England

  • Sector:

    Operations & Middle Office

  • Job type:


  • Salary:

    Up to £22000 per annum

  • Contact:

    Bethany Singer

  • Contact email:


  • Job ref:


  • Published:

    10 months ago

This is a 3 month contract with scope to become permanent.

As a Client On-Boarding Assistant you will be responsible for:

  • Assisting in the process of opening new accounts on a daily basis where new accounts are applied for by prospective clients;
  • Assisting in the process of opening corporate accounts in line with account opening procedure;
  • Assisting in the process of opening IB accounts in line with procedures and deal with any queries;
  • Liaising with client services to obtain missing or additional documentation, where necessary doing so in a second language;
  • Ensuring full security and ID checks are completed in line with procedure
  • Liaising with the other departments regarding any account queries;
  • Providing reports as required regarding new account status;
  • Updating Salesforce and Accounts spread sheet for every account;
  • Sending out welcoming emails to new account clients;
  • Dealing with any queries from Client Services relating to new accounts;
  • Liaising with Compliance regarding any account queries, ID inconsistencies or any suspected fraudulent activity;
  • Being fully aware and up to date with FCA regulations regarding account opening and AML requirements;

As a Client On-boarding Assistant you will need:

  • High levels of English, the target language and at least 1 other language that can be used within the business (oral and written)
  • Experience with working in a similar environment
  • Excellent data entry skills
  • Excellent attention to detail
  • The ability to work under pressure and to set deadlines
  • Excellent customer service skills and telephone manner
  • Have a knowledge of PEP, Sanctions & AML regulations
  • Be aware of FCA regulations and handbook

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