We are working with a well-established organisation that is looking to appoint a Credit Control Supervisor to join its Finance team.

This is a great opportunity for an experienced Credit Controller who is ready to take the next step, with responsibility for supporting and mentoring a team while acting as a key escalation point for more complex customer queries and outstanding debt.

The Role

Reporting into the Credit Control Manager, you will play an important role in maintaining a strong debtor position and ensuring payments are collected in line with agreed credit terms and team KPIs.

Key responsibilities will include:

• Supporting, mentoring and providing guidance to members of the Credit Control team
• Acting as a first point of escalation for complex queries and late-paying customers
• Monitoring the overall group debtor position
• Producing progress and debtor reports for month-end reporting
• Supporting the Credit Control Manager in delivering team objectives and KPIs
• Assisting with the allocation of receipts and reconciliation of customer accounts
• Handling sensitive customer queries and enquiries professionally
• Liaising with management regarding the withdrawal of services/facilities where accounts remain unpaid
• Building strong working relationships with Sales and Sales Administration teams
• Contributing to process improvements, initiatives and wider Finance projects

About You

We are looking for someone with previous experience within credit control / accounts receivable, ideally with some experience of supporting or mentoring colleagues.

You will ideally have:

• Previous experience in credit control, accounts receivable or a similar finance environment
• Strong communication and relationship-building skills
• Experience dealing with customers and corporate clients
• A confident and professional telephone manner
• Good numerical and reconciliation skills
• Experience using Microsoft Office
• The ability to work independently while contributing effectively as part of a team
• A methodical and organised approach, with the ability to manage targets and deadlines
• A proactive attitude and willingness to take ownership of issues

Why Apply?

This role offers the opportunity to take on greater responsibility within an established Finance function, working closely with the Credit Control Manager and wider commercial teams.

If you're an experienced Credit Controller looking for a Supervisor-level opportunity, we'd be keen to hear from you.

Apply now or get in touch with KennedyPearce Consulting for more information.