Join a multi award-winning prestigious 5* hotel based in the West End of London as a Credit Controller. Based in the Finance department you will be reporting to the Director of Finance, handling all matters relating to customer credit and ensuring timely and accurate collection of outstanding debts.

Key Tasks and Responsibilities as a Credit Controller

• Ensure the accuracy of all charges and credits posted to the individual accounts and verify the accuracy of balances of Accounts Receivable.
• Post and allocate accurately all Accounts Receivable BAC's.
• Verify all banqueting and group invoices within 2 days, after Banqueting have accurately prepared and sent to clients.
• Retype invoices when required.
• Prepare VAT documents for guests to comply with VAT refund requests.
• Follow up on all credit cards queries/disputes (chargebacks) within the strict time frames given by the Merchant.
• Send invoices promptly.
• Ensure all Inter-Company invoices have signed F&B documentation attached.
• Liaise with appropriate departments when invoices are incorrect, ensuring the appropriate departments make corrections in a timely manner.
• Ensure that every reasonable effort is made to refund guests/clients for overpayments or unidentified receipts.
• Prepare refund BACs requests with supporting documentation for Accounts Payable payment.
• Systematically follow up on collection of outstanding accounts in a manner that will yield the best timely results while maintaining good relations with the customer.
• Follow up on collection of: Walk out accounts; Late charges; Guaranteed no-shows; Cancellations; Others as required.
• Ensure correct allocation of receipts to outstanding invoices.
• Follow up invoices sent, with collection letters on a timely basis.
• Regularly contact via telephone and mail all clients who exceed the Hotel's payment terms, in order to collect outstanding dues.
• Investigate and prepare all accounts receivable adjustments accurately and forward to the Director of Finance for review and signature.
• Reconcile credit card payments against ledger accounts in PMS and address any variances
• Post charges and adjustments accurately to accounts receivable and direct credit card adjustments.

Knowledge, Skills and Experience

• Previous Accounts Receivable/Credit Control experience required
• Experience in hotel industry desirable
• Professional and friendly attitude to customers and staff
• Analytical thinking, problem-solving and analytical skills
• Excellent team-player with experience working under pressure
• Self-motivated, adaptable, conscientious and enthusiastic.

Salary

£28,000.