Customer Service Administrator

  • Location

    London, England

  • Sector:

    Accounting & Finance

  • Job type:


  • Salary:

    Up to £28000.00 per annum + Holiday, Bonus

  • Contact:

    Ronnie McClughen

  • Contact email:


  • Job ref:


  • Published:

    11 months ago

  • Startdate:


The job holder will work in the London branch Operations Team reporting to the Operations Director.

The role holder will support customers with all cash activities including replenishing cash in the ATM, daily ATM reconciliation ATM troubleshooting along with being the first point of contact for all ATM related issues.

Core Responsibilities
? First point of contact for all ATM related queries at the cash counter.
? Managing the daily reconciliation for the ATM and escalating all issues with the vendor promptly
? Providing First Level of Support for daily ATM servicing.
? Responsible for the packing of cash into ATM cassettes to meet customer orders and posting necessary accounting entries for the cash movement
? Coordinating with Group IT/MCM for all ATM related issues and disputes
? Dealing with ATM related client Complaints
? Managing all ATM related issues for all UK Cards and UAE Cards
? Assisting with all cash related projects and initiatives for the branch.
? Processing cash transactions on the cash counter including foreign exchange
? Supporting all SWIFT investigations and query messages and clearing activities for the branch
? Reconciling of Nostros and other sundry accounts associated to ATM transactions.
Skills / Attributes Required
? A minimum of 3 years' prior experience with supporting ATM servicing, Reconciliations and Controls
? Intermediate knowledge of Microsoft Word and Excel and ability to prepare PowerPoint Presentations for various management committees.
? Knowledge of Swift Investigations and payment messages.
? Knowledge / understanding of FCA money laundering regulations
? Knowledge of ATM transactions and relevant accounting
? A team player; must have experiences of working within a team
? Excellent interpersonal and verbal skills
? High personal standards and dress code commensurate with being at the front line in dealing with the Bank's clients
? Excellent time management skills with the ability to thrive whilst working under pressure
? Detail oriented, professional attitude, reliable and high level of accuracy
? Should have a positive "can do" attitude combined with a flexible approach to the tasks required
? Undertake additional duties as assigned by managers to fulfil team and individual goals

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