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Customer Services Clerk

  • Location

    London, England

  • Sector:

    Operations & Middle Office

  • Job type:

    Permanent

  • Salary:

    £15 - £18 per hour

  • Contact:

    Bethany Singer

  • Job ref:

    BBBH13944_1549288558

  • Published:

    3 months ago

My Client, a well established Bank based in London are looking for a Customer Service Officer to join their team on a temp basis. Please apply below.

As a Customer Service Clerk you will be responsible for:

  • Day to day management of Customer Services team.
  • Processing of payments in and crediting client accounts - processing of multi-currency payments out via Equation/Swift and any associated queries/enquiries (including nostro reconciliation).
  • Verification and release of inward and outward payments, Swift payments and messages, returned Direct Debits, Cheque Imaging, new Cheque book orders, FX deals in Equation.
  • Verification, release and signing of bank cheques/drafts.
  • Treasury Back Office - providing back office support to London Treasury Department including the verification and release of all types of deals and trades.
  • KYC reviews to include updating of the customer information and status.
  • Customers account enquiries/queries, data input, answering incoming telephone calls, credit/debit card processing (as required), opening/closing accounts (as required), archiving.
  • Dealing with any complaints in a professional manner ensuring the complaints procedure is adhered to and keeping the Senior Management aware of any issues or matters requiring escalation.

As a Customer Service Clerk you will need:

  • Experience within a customer service role within a bank
  • Strong system knowledge of SWIFT
  • Experience within payments and back office treasury

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