FINANCE BUSINESS PARTNER - CUSTOMER RELATIONS

ROLE

• Work with the customer relations directorate to provide effective financial planning, reporting and analysis to support our decision making.
• Ensure the organisation has accurate and timely financial information about its rents, service charges and other income for tenants and leaseholders (including shared owners).
• Maintain and improve elements of our finance systems and housing management system as required to ensure accurate and useful information is provided in a timely and efficient manner.
• Supervise rent and service charge accounting
• Supervise and perform rent account reconciliations and other controls in Northgate
• Manage interfaces between Northgate and other systems
• Support the customer relations team in financial planning/budgeting/ forecasting
• Support the customer relations team in monitoring and managing in-year income and spend including causal analysis and actions to be taken
• Supervise and prepare balance sheet reconciliations including prepayments/accruals for customer relations income & cost centres
• Provide reporting services from Northgate to meet internal analysis and external reporting requirements
• Liaise with key external groups e.g. Housing Welfare Reform Group and Northgate User Group
• Supervise the reconciliation of payments received
• Prepare allocated elements of the annual report and financial accounts
• Support the design and implementation of strategic improvement projects across the organisation
• Ensure the organisation's financial regulations are complied with
• Undertake such other work as determined by the organisation as being compatible with the responsibility levels of the post. This will include ad-hoc support for other colleagues within the finance and procurement team

TEAM

• Finance officer (rents)
• Finance officer (service charges)

SKILLSET

• Experience of preparing financial plans, reports and analysis
• Experience of leading teams
• Experience of working at all levels across organisations
• Experience of working in social housing or businesses with one of more similarities (e.g. physical asset-based, property development, property maintenance, regulated, charitable etc)
• Excellent verbal, written and numerical communication skills
• Strong digital skills, including experience of specialist finance systems and MS Office
• High levels of attention to detail
• Excellent problem-solving skills
• Approachable, friendly and with a commitment to delivering a high-quality experience for customers and colleagues
• Flexible and willing to adapt to change

QUALIFICATIONS

• CCAB qualified accountant
• Driving license with own transport preferred