HR Customer Service

Posted 20 May 2019
Salary £140 - £160 per day
Location
Job type Temporary
Discipline HR & Executive Support
ReferenceEM - HR Specialist_1558367344
Contact NameEllie Merritt

Job description

HR CUSTOMER SERVICE SPECIALIST

£130-160PD

WEST LONDON

3 MONTH CONTRACT

My client a global oil and gas company are looking for a HR customer service specialist to join their busy team.

Ideally looking for someone who has worked in a big organisation and has been the first point of contact for many employees. This role is a very generalist role and will be very hands on.

  • First point of contact for employees and Line Managers, answering queries on policy, process and redirects non-HR queries as required
  • Promote the use of customer self- service by coaching customers to utilize portal
  • Resolve customer contact (when possible) at the first point of contact, effectively managing the balance between quality of response and customer experience and the target response time
  • Being proactive and reactive with ability to manage multiple priorities and complete tasks on time
  • Triage customer requests and queries, applying judgment to hand over requests/ queries to the Complex Inquiry or relevant specialist team as appropriate
  • Effectively utilize service enabling technologies and the CRM tool by creating, accurately recording and managing customer requests
  • Foundational knowledge of Service enabling technologies such as CRM, Live chat, Chatbot, Telephony, Cornerstone and SharePoint
  • Write knowledge articles available to the wider global internal HR team, based on local and global policies

If this sounds like something of interest, please get in touch!