Back to jobs
HR Customer Service
- Posted 20 May 2019
- Salary £140 - £160 per day
- Location
- Job type Temporary
- Discipline HR & Executive Support
- ReferenceEM - HR Specialist_1558367344
- Contact NameEllie Merritt
Job description
HR CUSTOMER SERVICE SPECIALIST
£130-160PD
WEST LONDON
3 MONTH CONTRACT
My client a global oil and gas company are looking for a HR customer service specialist to join their busy team.
Ideally looking for someone who has worked in a big organisation and has been the first point of contact for many employees. This role is a very generalist role and will be very hands on.
- First point of contact for employees and Line Managers, answering queries on policy, process and redirects non-HR queries as required
- Promote the use of customer self- service by coaching customers to utilize portal
- Resolve customer contact (when possible) at the first point of contact, effectively managing the balance between quality of response and customer experience and the target response time
- Being proactive and reactive with ability to manage multiple priorities and complete tasks on time
- Triage customer requests and queries, applying judgment to hand over requests/ queries to the Complex Inquiry or relevant specialist team as appropriate
- Effectively utilize service enabling technologies and the CRM tool by creating, accurately recording and managing customer requests
- Foundational knowledge of Service enabling technologies such as CRM, Live chat, Chatbot, Telephony, Cornerstone and SharePoint
- Write knowledge articles available to the wider global internal HR team, based on local and global policies
If this sounds like something of interest, please get in touch!