Our client, an International Payments Business are looking to recruit a Payments & Investigations Associate for a 6 month fixed term contract. The Payments and Investigations Associate will split their time between the BAU Payments Processing Team and the Payments Investigations Team. The Payments Team is primarily responsible for day-to-day processing of all outbound payments through a variety of banking partners, back office systems, and service providers.

This role is suited to enthusiastic individuals with excellent communication and analytical skills to go along with experience in the industry. We are looking for people who will be a real stickler for detail, enjoy working under pressure and to deadlines, whilst also being passionate about creating a great client journey.

Main responsibilities will include;

• Authorise all types of payments on various online and in-house platforms (BACS, Direct Debits, SWIFT, SEPA, ACH, CHAPS, Faster Payments), ensuring they are processed accurately and within cut offs and SLAs
• Liaise with internal and external stakeholders including client facing colleagues and our partner banks
• Assist in driving process change with a focus on ideas to improve team efficiency and controls
• Collaborate with senior colleagues to resolve technical payment issues
• Escalate any client/payment issues with relevant hierarchy
• Support junior members of the team with more complex payments issues
• Contribute to ad hoc requests or projects
• Maintain a friendly and open team attitude that encourages all other employees to approach the Payments team with queries or concerns
• Be the first point of contact for all payment investigation queries

To be considered for this position, candidates must have the following experience/skills;

• In-depth knowledge of UK and international payment systems and messaging (CHAPS, BACS, SWIFT etc)
• Good understanding of UK retail banking and relevant regulations
• Excellent communication skills; able to convey information to people clearly and simply via telephone and email
• Accuracy and attention to detail; noticing errors and missing information and advising the departments responsible for correcting
• Ability to spot process flaws and suggest solutions and improvements
• Strong organisation skills and able to work under pressure
• Previous payments experience is essential