Payments and Investigations Associate

  • Location

    London, England

  • Sector:

    Operations & Middle Office

  • Job type:


  • Salary:

    £27000 - £29000 per annum

  • Contact:

    Bethany Singer

  • Contact email:


  • Job ref:


  • Published:

    9 months ago

As a Payments and Investigations Associate you will be responsible for:

  • Authorising all types of payments on various online and in-house platforms (BACS, Direct Debits, SWIFT, SEPA, ACH, CHAPS, Faster Payments), ensuring they are processed accurately and within cut offs and SLAs
  • Liaising with internal and external stakeholders including client facing colleagues and our partner banks
  • Assisting in driving process change with a focus on ideas to improve team efficiency and controls
  • Collaborating with senior colleagues to resolve technical payment issues
  • Supporting junior members of the team with more complex payments issues
  • Be the first point of contact for all payment investigation queries
  • Actively maintaining and managing the investigation report, delivering excellent service and communication to internal stakeholders
  • Ensure all investigations are completed in line with internal and external SLAs
  • Own the post-payment transaction monitoring process (ACK/NAK/MT900)

As a Payments and Investigations Associate you will need:

  • In-depth knowledge of UK and international payment systems and messaging (CHAPS, BACS, SWIFT etc)
  • Good understanding of UK retail banking and relevant regulations
  • Excellent communication skills; able to convey information to people clearly and simply via telephone and email
  • Accuracy and attention to detail; noticing errors and missing information and advising the departments responsible for correcting
  • Ability to spot process flaws and suggest solutions and improvements
  • Strong organisation skills and able to work under pressure
  • Previous payments experience is essential

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