As a Payments and Investigations Associate you will be responsible for:

• Authorising all types of payments on various online and in-house platforms (BACS, Direct Debits, SWIFT, SEPA, ACH, CHAPS, Faster Payments), ensuring they are processed accurately and within cut offs and SLAs
• Liaising with internal and external stakeholders including client facing colleagues and our partner banks
• Assisting in driving process change with a focus on ideas to improve team efficiency and controls
• Collaborating with senior colleagues to resolve technical payment issues
• Supporting junior members of the team with more complex payments issues
• Be the first point of contact for all payment investigation queries
• Actively maintaining and managing the investigation report, delivering excellent service and communication to internal stakeholders
• Ensure all investigations are completed in line with internal and external SLAs
• Own the post-payment transaction monitoring process (ACK/NAK/MT900)

As a Payments and Investigations Associate you will need:

• In-depth knowledge of UK and international payment systems and messaging (CHAPS, BACS, SWIFT etc)
• Good understanding of UK retail banking and relevant regulations
• Excellent communication skills; able to convey information to people clearly and simply via telephone and email
• Accuracy and attention to detail; noticing errors and missing information and advising the departments responsible for correcting
• Ability to spot process flaws and suggest solutions and improvements
• Strong organisation skills and able to work under pressure
• Previous payments experience is essential