Our client, an International Bank based in the West End are looking to recruit a Private Banking Assisting. This is a fantastic opportunity for a confident and proactive individual, who exceeds clients' expectations when it comes to service.

Essential duties and responsibilities:

• Provide general assistance to RMs on all aspects of account management. This will include meeting and assisting clients on the bank premises.
• Maintain RMs' diary system;
• Support RMs by responding to queries from AML/Compliance Department;
• Review customer files periodically to ensure account due diligence is complete and up to date;
• Assist with account opening, including preparing new account opening packs.
• Liaise with Head Office to obtain KYC/Due diligence and; obtain/chase bank references;
• Undertake payment validation process (checking signature, balances, and completing call back to client);
• Contact utility companies to enquire about client accounts; setting up or cancelling utility company direct debits as part of our bill payment service;
• Co-ordinate with Customer Services, Head Office, RMs and clients concerning credit cards settlement;
• Assist clients where required with any credit/debit card enquiries or requests;
• Follow up with relevant departments to ensure that all transactions have been successfully executed;
• Review overdrawn accounts on a daily basis on behalf of RMs. Chase clients to resolution and keep RMs and Credit Admin advised on developments;
• Manage and maintain hard and soft copies of customer account files;
• Other ad-hoc duties as and when required.

Requirements:

• Well organised and deadline driven who is able to prioritise workload effectively and able to work under minimal supervision.
• Flexible and committed attitude with the ability to work well under pressure and a willingness to take on additional tasks.
• Good understanding of account opening process, and CDD (KYC) to meet AML requirements.
• Previous experience in private banking or customer services or administration required, preferably with an international bank.
• Knowledge of the GCC market would be an advantage.
• Arabic (speaking, reading and writing) whilst not essential would be an advantage.
• Proficient in computer/banking system use including MS Office: Word, PowerPoint, Outlook and Excel.