• Location

    London, England

  • Sector:

    HR & Executive Support

  • Job type:


  • Salary:

    £20000.00 - £23000.00 per annum

  • Contact:

    Tracy Freeman

  • Contact email:


  • Job ref:


  • Published:

    5 months ago

Reporting to: Reception Manager
23k + Commission
West End

I am currently recruiting an enthusiastic and passionate Spa Receptionist to join a leading high-end luxury spa. As a spa receptionist you will be overseeing the spa and ensuring high standards of customer service is being managed by the front of house team.


  • Excellent customer service skills including written and oral
  • Team player and the ability to motivate others
  • Polite and well presented
  • Strong IT skills
  • Excellent interpersonal skills
  • Ability to work under pressure
  • Experience working in a busy environment


  • Ensuring all hourly reception duties are completed and responsible for ensuring all displays are updated and changed regularly.
  • Ensuring the highest level of service is always given to all spa members and guests.
  • Interacts & communicate effectively with clients, members and team members
  • Ensure all spa menus, consultation forms and checklists are stocked and up to date.
  • Managing Payments
  • Ensuring up to date knowledge always and undertake treatment procedures
  • Actively involved in promoting the Spa, products and activities
  • Interact and regularly liaise with team members cross functionally to ensure an overall awareness of activities within the department and club.
  • Ensure that clients receive an efficient, friendly, consistent and personalised service,
    Managing customer feedback effectively
  • Ensure any issues or compliments are escalated and dealt with appropriately to enable long-term improvements in products and services.
  • Maintain up to date knowledge of Health & Safety
  • Ensure your working environment is kept clean and tidy, adhering to the reception and relaxation area standards and check list always

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