Receptionist
Reporting to: Reception Manager
23k + Commission
West End

I am currently recruiting an enthusiastic and passionate Spa Receptionist to join a leading high-end luxury spa. As a spa receptionist you will be overseeing the spa and ensuring high standards of customer service is being managed by the front of house team.

Requirements:

• Excellent customer service skills including written and oral
• Team player and the ability to motivate others
• Polite and well presented
• Strong IT skills
• Excellent interpersonal skills
• Ability to work under pressure
• Experience working in a busy environment

Responsibilities:

• Ensuring all hourly reception duties are completed and responsible for ensuring all displays are updated and changed regularly.
• Ensuring the highest level of service is always given to all spa members and guests.
• Interacts & communicate effectively with clients, members and team members
• Ensure all spa menus, consultation forms and checklists are stocked and up to date.
• Managing Payments
• Ensuring up to date knowledge always and undertake treatment procedures
• Actively involved in promoting the Spa, products and activities

• Interact and regularly liaise with team members cross functionally to ensure an overall awareness of activities within the department and club.
• Ensure that clients receive an efficient, friendly, consistent and personalised service,
  Managing customer feedback effectively
• Ensure any issues or compliments are escalated and dealt with appropriately to enable long-term improvements in products and services.
• Maintain up to date knowledge of Health & Safety
• Ensure your working environment is kept clean and tidy, adhering to the reception and relaxation area standards and check list always