Receptionist/ Front Of House

Posted 05 December 2018
Salary Up to £25000.00 per annum
Location
Job type Permanent
Discipline HR & Executive Support
ReferenceBBBH13613_1544024167
Contact NamePaige Young

Job description

RECEPTIONIST/ FRONT OF HOUSE


I am looking for an outstanding, well presented Front Of House Receptionist for one of our best clients.

Front Of House Manager Duties:

  • Manage the Reception, Telephony, Room Reservations,
  • Deliver the professional greeting of clients and visitors, to the highest standards
  • Monitor, manage and review the Catering and Cleaning contracts
  • Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services.
  • Implement dynamic operational working procedures, to support the delivery of service excellence
  • Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
  • Implement safe working practices to ensure safety of building occupiers and visitors
  • Lead monthly management report meetings with the client and build strong relationships with key business leaders
  • Strong detail analysis of service delivery and identify continuous improvements
  • Introduce systems for analysis of service delivery ie mystery shoppers etc
  • Monitor the team's performance promoting achievements and identifying weaker areas for improvement