City based Commodities Broker are looking to recruit a Service Desk Analyst to join their London office. Working as a part of the Service Desk, you will be expected to provide general IT support to the user community at company sites within London.

Key responsibilities include:

• Accurate logging of all Incidents, Service requests and Changes in the Service Desk system
• Management and timely resolution of Service Desk tickets
• Effective escalation of tickets
• Ensure customers are dealt with professionally and efficiently
• Knowledge sharing with other team members through a knowledge base system
• Support of Standard Microsoft Technologies
• Writing documentation and maintaining knowledge of new technologies and how they can help the company
• Ensure technical skills are updated in line with company requirements
• Endeavour to align working practices to ITIL framework where appropriate
• Providing out of hours support to users as per the on call rota
• Providing support as part of a shift pattern from 6am-7pm, Monday to Friday.

In addition to the above, all members of the team are expected to contribute to departmental projects and this can include weekend work.