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Trade Support Executive
- Posted 27 June 2018
- Salary £30000.00 - £35000.00 per annum
- Location
- Job type Permanent
- Discipline Banking Operations
- ReferenceBBBH12669_1530087599
- Contact NameBethany Singer
Job description
- Manage inbound client queries (phone and email/web) regarding any part of the international transfer process - including online support, account administration, compliance queries, specific payment issues
- Take ownership of queries through to resolution; liaising internally with other departments where necessary
- Provide a high level of service and support in a variety of areas including but not limited to System/technical troubleshooting
- Communicate clearly to colleagues across various departments, and work with team members to ensure expected service level standards are adhered to
- Provide clients with Statements as requested
- Educate the customers where applicable to prevent the need for future contacts
- Update client records when necessary
- Support clients to provide Onward Payment Instructions (OPIs) to facilitate a smooth execution of the transaction
- Contact clients to request settlement of trades (spot, forward and options), deposits and premiums
- Advise clients of profits and losses caused from the close out of trade and collect funds accordingly
- Request variation margin from clients to assist de-risk offside FX positions
- Support efficient cash flow and treasury management