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Client Services Manager

  • Location

    London

  • Sector:

    Operations & Middle Office

  • Job type:

    Permanent

  • Salary:

    Up to £55000 per annum

  • Contact:

    Will Goodman

  • Job ref:

    ORCS_1657617768

  • Published:

    about 1 month ago

  • Startdate:

    ASAP

My client is a global leader in corporate and fiduciary services, fund administration and capital markets. They're currently looking for a Client Services Manager to join their Capital Markets Teams.

Main Responsibilities

  • Managing a small team of Administrators in the day-to-day administration of a bespoke number of client matters relating to client Loan and Asset portfolios with reference to loan and transaction documentation;
  • Assisting with the client on-boarding process alongside the Transaction Management team, ensuring transactions are on-boarded on a timely basis, and working with senior staff to ensure new client structures are set up on our technology infrastructure (eFront & Microsoft Dynamics NAV) in a controlled manner;
  • Performing operative functions relating to the provision of account bank, calculation agent and facility agent services;
  • To maintain funding records, arrange payments of sundry invoices and manage all relevant cash management processes for clients as required including assisting with bank statement reconciliations;
  • Effectively managing the billing and aged debt collection of relevant client fee arrangements;
  • Taking an active role in relevant projects within the department to enhance the client delivery and increased efficiency of the business;
  • Being actively involved in on-going client related matters and assist in reviewing deal documentation from a non-legal, operative viewpoint;
  • To ensure that client database records are input correctly (including any statutory registers or other records) and updated when circumstances change. Assist team members where required with statutory filling processes;
  • To escalate any issues/risks arising promptly where appropriate;
  • To ensure an awareness and understanding of local Regulatory requirements

Qualifications, Knowledge, Skills & Experience

  • Educated to A level or degree standard, however applications from those qualified by experience will also be equally considered.
  • Ideally a minimum of 3-4 years or more relevant financial services / professional experience, preferably in a client-facing role within a banking operations department, Corporate Trust business or similar organisation.
  • As a result of study and experience, possess a comprehensive understanding and knowledge of working in a control environment.
  • Strong IT skills, in particular strong Excel skills. Some experience with asset administration systems (e.g. eFront, NAV, Solvas (formerly CDO Suite), Loan IQ) is desirable.

Competencies

  • Proven client handling skills with excellent interpersonal skills and the ability to communicate effectively with clients and colleagues.
  • Ability to work under pressure and meet deadlines with a solutions-driven approach to problem solving;
  • Ability to work using own initiative with attention to detail;
  • Collaborative with a strong team spirit.

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