West End International Bank seek an experienced International Mortgage Sales & Service Manager to lead international mortgage referral activity, strengthen partnerships across key global markets, and ensure efficient end‑to‑end mortgage operations. Responsible for driving portfolio growth, enhancing service delivery, and supporting complex lending requirements across multiple regions.

This position plays a central part in managing international mortgage pipelines, acting as a bridge between internal teams, global partners, and third‑party introducers. Arabic language is preferred

Role Type: Permanent

Salary: £70,000 - £80,000 DOE + Benefits

4 days office 1 Day WFH

West End Location

Key Responsibilities

• Oversee and manage the international mortgage pipeline, ensuring adherence to internal policies and regional risk frameworks.
• Act as the primary conduit for mortgage referrals from internal teams and global partner offices.
• Filter and assess mortgage cases for policy compliance, completeness, and documentation quality.
• Provide proactive case updates to internal stakeholders and external partners.
• Build and strengthen relationships with brokers, real estate firms, banks, legal and tax advisors across GCC, UK, and European markets.
• Implement strategies to increase mortgage sales, market share, and client engagement.
• Collaborate with risk, operations, product, and legal teams to optimise processes and enhance product delivery.
• Lead and support high‑value or complex credit submissions.
• Ensure full compliance with lending regulations across international jurisdictions.
• Resolve complex customer issues, coordinating with relevant internal departments.
• Manage team workflow, ensuring KPIs and SLAs are consistently met.
• Provide leadership support and act as deputy to the Head of International Mortgages when required.

Qualifications & Experience

• Minimum 10 years' experience in mortgage lending or financial services,
• Proven success driving mortgage business growth and managing lending portfolios.
• Strong understanding of global mortgage products, operations, and market trends.
• Robust negotiation, decision‑making, and stakeholder‑management skills.