Our client is a rapidly expanding international logistics company based near Euston, recognised for its strong commercial trajectory and high-growth environment. As the business scales, they are seeking a strategic and hands-on Commercial Revenue Manager to lead a mission-critical function within the finance organisation. This hybrid role offers flexibility with a blend of office and remote working.

Overview

The Commercial Revenue Manager will own the end-to-end revenue cycle for both public and private sector customers, ensuring accurate, timely, and compliant billing that directly supports profitable growth. You will lead a high-performing team, partner closely with cross-functional departments, and play a key role in optimising revenue recognition, improving billing accuracy, and enhancing customer satisfaction. This position is integral to supporting the company's commercial objectives and enabling scalable revenue expansion.

Key Responsibilities

Revenue Leadership

• Lead, mentor, and develop the Billing team to deliver high-quality output aligned to commercial and financial targets.
• Provide day-to-day operational oversight and long-term strategic guidance to strengthen revenue capability across the function.
• Support team growth through coaching, skills development, and alignment with evolving business priorities.

Revenue Operations, Billing & Reporting

• Own the monthly billing cycle, ensuring all revenue is billed accurately, promptly, and in line with contractual and compliance requirements.
• Collaborate with IT and BI teams to ensure complete, correct, and commercially aligned data feeds into billing systems.
• Validate and deliver monthly activity and revenue reports to public sector clients (Trusts) on schedule.
• Manage the annual credit note process, ensuring adjustments adhere to contractual agreements and are accurately reflected in revenue reporting.

Client Management, Value Protection & Issue Resolution

• Act as the senior escalation point for client billing and revenue queries, safeguarding revenue through swift issue resolution and high-quality service.
• Lead regular commercial reviews with customers to assess performance, gather insights, and identify opportunities to improve accuracy, satisfaction, and revenue capture.
• Continuously enhance billing outputs, data structures, and reporting formats to meet client and audit expectations.

Process Improvement, Revenue Integrity & Strategic Projects

• Lead initiatives to resolve historical billing issues and manage re-invoicing activities where required, ensuring revenue integrity is maintained.
• Provide revenue insights, performance metrics, and trend analysis for inclusion in monthly Board reporting.
• Champion automation, standardisation, and process improvements across billing workflows to reduce leakage, increase efficiency, and support scalable revenue growth.