Spanish Client Services Representative

My Client who are an FX Client based in the heart of the City are looking to hire a Client Services Administrator who speaks fluent Spanish to join their growing team.

Ideal candidate would have worked within Financial Services previously but MUST speak Spanish.

Working Hours:

1:00 pm - 10:00 pm (or shift equivalent)

Duties as a Spanish Client Services Administrator:

• Liaising with Spanish clients
• Administrative duties including account set-up, paperwork and filing
• Assisting with Account Management checks
• Providing professional support to clients and partners
• Monitoring and handling client queries in support inbox
• Provide reports with the support of internal systems to clients or other departments
• Assist clients with the deposit and withdrawal process and provide guidance on payment systems
• Dealing with chargebacks
• Administrative Salesforce duties
• Report any potential issues for client facing technology using the monday.com system.
• Providing assistance to the Compliance Department and other executives for preparing regulatory reports and any other administration

Requirements of the Spanish Client Services Administrator:

• Fluent in Spanish
• Establish and maintain a good & professional relationship with clients, colleagues and partners.
• Ensure you pay attention to detail in all aspects of the role

Perks of working for this firm:

• Agile / Flexible working
• Progression programmes
• Friendly, fun and sociable team
• Benefits and bonuses