We are seeking a Technical Support Engineer who thrives on solving technical challenges, working with cutting-edge AI systems, and making a real impact for customers. This role combines hands-on problem-solving, customer interaction, and collaboration with engineering and product teams.

You'll be the first point of contact for customers, assisting with installations, configurations, and troubleshooting of AI-driven vision systems in industrial environments. You will ensure smooth deployments, monitor system performance, and provide guidance that helps clients maximize the value of our technology. Your feedback will also shape future product development, making you a vital part of innovation.

The ideal candidate is a problem-solver, communicator, and collaborator, curious about AI and automation, and capable of translating technical solutions into clear guidance for customers. Experience in technical support, system integration, or industrial automation is a plus. Strong English communication is required; German is advantageous.

Key Responsibilities:

• Provide technical support via phone, email, or remote tools.

• Assist with installation, configuration, and system optimization.

• Troubleshoot hardware and software issues.

• Maintain documentation and share best practices.

• Collaborate with product and engineering teams to relay feedback.

What You'll Gain:

• Hands-on experience with advanced AI and industrial automation.

• Opportunity to work with international teams.

• Career growth and meaningful impact on customer success.

• Competitive compensation and professional development opportunities.

This role is ideal for someone eager to grow technically, work closely with customers, and contribute to the future of AI in industry.