My Client, who are a global Bank, based in the heart of the City are looking to hire an strong and communitive account Service Clerk for a fixed term contract lasting 12 months.

Ideal candidate would have 1 years relevant Banking Experience and preferably speaks Mandarin.

Main Responsibilities & Accountabilities:

• To create and maintain accurate client information and static data on internal systems
• Process the opening and closing of personal and business flexible accounts and fixed deposits accounts
• Handle cash deposit and cash withdrawal. Safe keep the cash-box and do cash count daily
• Process Inward Remittance (IRM) and Outward Remittance (ORM) transactions
• Process Cashier Order/Demand Draft (CO/ DD) business
• Process Bureau De Change business
• Process internet banking business
• To maintain customer files by compiling available information and consolidating into GoldTier and FOVA Systems
• AML Suspension Reporting
• Customer accounts activity review
• Handling customers enquiries and complaints
• Producing Internal and external reports such as Bank statement
• Assist in the resolution of compliance problems following appropriate internal processes
• Assist with GDPR , PSD2 and other project work when required
• Generate and verify SCV File information;
• Conduct daily basic CASS review operation in accordance with established "policies";

Skills Required:

• Bilingual: English/Mandarin is preferable.
• Good Microsoft Office skills
• Good organizational ability and attention to detail
• Good interpersonal skills with the ability to communicate with people from different departments
• The ability to priorities tasks and delegate when necessary
• Accurate reporting skills