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Business Support Manager

  • Location

    Brentford, London

  • Sector:

    HR & Executive Support

  • Job type:

    Permanent

  • Salary:

    £45000 - £50000 per annum + Benefits

  • Contact:

    Steven Hughes

  • Job ref:

    SH Buss Supp_1638546722

  • Published:

    about 2 months ago

An exciting opportunity has become available working as a Business Support Manager within the Centre Management team for a global retail assets owner, developer and management company.

This is a permanent position, reporting to the General Manager and Assistant General Manager. This is a management support role that contributes to driving operational success through supporting the delivery of the 5 year business plan, the community resilience action plan and other key business objectives.

Responsibilities

  • Support the Community Relations Manager to deliver the Community Resilience Action plan for the centre.
  • Oversee the delivery of customer contact management for the centre, through the contractors, included but not limited to customer complaints, feedback, enquiries and commercial bookings.
  • Through the Guest Services contractor monitor and oversee the standards of communications with guests via email, telephone and in centre, ensuring the expert management of all customer related queries ensuring a premium customer experience.
  • Work with the Centre Operations Manager to manage any guest service efficiencies and improvements between the centre team and reception team.
  • Support the wider Centre Management team where required including but not limited to administrative support, presentation content and delivery, capital expenditure documentation, planning permission support and procurement of services.
  • Ensure excellent coordination and communication between sites.
  • Budget management for the office. Raising and tracking purchase orders.
  • Assist in the management of the external supplier contract performance for guest services by overseeing the day to day performance of the reception team.
  • Support the Community Relations Manager with charitable requests: organising community events and Administrative tasks.
  • Provide support to the team through diary management, meeting organisation, and presentation organisation. Organising and attending meetings.
  • Collate minutes for all relevant meetings, propose and draft agendas, and closing out any actions in a timely manner.
  • Coordinate centre tours, seeking approval from corporate teams and assisting with in centre arrangements.
  • Reconcile expenses using the online expenses system.
  • Management of the overall office environment: desk planning and location, provision of services, induction for new starters, budget management, risk assessments.
  • Organising and keeping on top of cleaning and maintenance teams.
  • Coordination of the weekly team meeting, centre management internal and external events.
  • Work with all departments to ensure feedback is shared, action is taken where applicable and opportunities for improvement are identified and actioned.
  • Work with department heads to rectify recurring issues to proactively reduce complaints.

Skills and experience

  • Shopping centre/retail/property/hospitality management experience erequired.
  • Knowledge and interest in real estate and or/retail development management operations.
  • Ability to effectively build networks and partnerships both inside and outside the organisation and work collaboratively with others.
  • Proficient with Microsoft Office.
  • Excellent organisational and communications skills.
  • Project Management experience.
  • Self-accountable to meet objectives.
  • Able to multi task in a dynamic office environment whilst working to deadlines.
  • Previous Customer Service experience.
  • Ability to use systems available to log and amend specific requests.
  • High levels of attention to detail.

This is a permanent position, paying £45,000 - £50,000 per annum with good company benefits.

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