Rapidly expanding, London-based FinTech are looking to hire their very first Collections Advisor to come and join their team. This is a fantastic opportunity to really make the position your own and play an important part in the growth of the business. As a key team member, you will be working closely with customers who have fallen into arrears, by supporting and handling their queries, collecting payments and making financial arrangements. Assess risk/affordability of users who previously in financial distress who which to continue to use our client. You should have good customer service and confidence in working in a contact centre environment.

Main responsibilities will include;

• Achieve high call quality, meeting compliance standards whilst delivering against agreed collections performance metrics
• Fully assess the customer's circumstance and ability to pay while demonstrating empathy were applicable
• Utilise all services and support that our client can offer to deliver the right outcome for the customer
• Take ownership of customer issues and work hard to find solutions
• You'll need to be adaptable switching between inbound and outbound customer calls
• Ensure all tasks are completed to a high standard with attention to detail
• Must also show a capability to think creatively and develop solutions for customers; to present cases to their Line Manager if outside agreed parameters
• Create and Maintain Collections & Financial Distress reports
• Manage Zendesk tickets regarding collections/financial distress
• Work on a daily basis with external debt collectors agency.
• Tracking total debt exposer and debt % rise per month.

To be considered for this position, ideal candidates should have the following key skills & experience;

• Arrears Collections experience: 1 year (Required)
• Sales: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Language: English (Required)
• Understand regulations, data protection and treating customers fairly
• Some experience of working with a financial company would be an advantage.
• Have worked for a start-up in the past