Job purpose
To investigate and resolve all Nostro breaks as efficiently and effectively as possible. To establish and maintain relationships with IFL's correspondent and agent banks to ensure delivery of payments and to resolve any issues within stringent deadlines. Regular communication with French speaking banks.
General Duties
* To ensure that all Nostro breaks (E.g. Beneficiary Claims, Non-Receipt, Returns etc) are concluded as quickly and effectively as possible.
* Generation +/or approval of messages in SWIFT Alliance to correct or re-effect settlement linked to failed items.
* To reconcile that payments released by IFL have been executed by our banks and to resolve cases where execution is pending.
* Close interaction with the business (Front Office, Sales and Middle Office) to ensure a seamless and quality service to the client.
* To build and maintain relationships with our correspondent banks (in English +/or French, Spanish, Portuguese).
* To ensure that personal and group email boxes are effectively managed.
* Process and manage VIP client and payments.
* Initiating return of funds.
* To accept and adhere to all written procedures.
* Comply with all applicable company, regulatory and internal compliance requirements, including the prevention of Financial Crime and Fraud.
* Ad hoc duties as required
A Subsidiary of
INTL FCStone Inc.
www.intlfcstone.com
Knowledge and Experience
* Previous experience within Foreign Exchange operations, or international payments, including time working within the investigations unit.
* Experience utilising / configuring an online investigations package.
* Extensive payments experience (MT202,103,199,299,210).
* Strong operational knowledge of SWIFT Standards.
* Proven record in minimising operational losses and streamlining workflows.
* Excellent customer service skills.
* Ability to prioritise, organise and multitask.
* Excellent communication and interpersonal skills.
* Ability to work accurately in a pressurised environment within stringent deadlines.
* Strong team player.
* Determined, focused and enthusiastic.
* Educated to A level standard.
* Strong Microsoft Office skills (Excel, Word, Powerpoint, VISIO).
* Fluency in French (preferred).