Interim Desktop Support Analyst

I am current recruiting for an Interim IT Support Analyst a well-established financial services company based in west of London. The ideal candidate must have a wealth of experience working within IT Support and comes ideally from a financial services background.

Desktop Support Analyst will have the following experience/skills:

• Build and install PCs, laptops, telephone systems, support wireless networks and peripheral devices (such as printers, scanners, and mobile/smart phones) related to desktop infrastructure, in accordance with organisation standards.
• Provide the first level of technical support for London branch staff, and call upon suppliers or support as necessary in accordance with defined procedures.
• Maintain installed PCs, laptops, networks, servers, telephone systems and with routine maintenance.
• Provide technical assistance and support during testing/invocation ensuring systems are available and working.
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Create, maintain, and distribute reports of progress to senior management.
• Support all IT project roll outs in London, providing input on technical requirements.
• Supervise Room Cleaning to ensure the safety and continuation of our servers
• Update software and migrate versions as required supporting Desktop roll-outs
• Explain and document technical issues
• Ensure usage of incident logging system to accurately record incidents and resolutions.

Technical Background

• Relevant Certifications such as Microsoft and Cisco.
• 5+ years of proven experience in IT as a Desktop support engineer.
• Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows 7, Windows 10 and Windows Server products.
• Knowledge of IT Hardware/Software
• Analytically mind and Problem solving skills.
• Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients.
• Good Language and Communications Skills.
• Ability to Work in a Team.
• Exceptional time management skills with the ability to thrive whilst working under pressure

If you possess the above skills, experience and attributes then apply now without further delay