IT Operations Manager

Posted 29 September 2023
Salary £65000 - £75000 per annum + Generous Bonus & Pension
Job type Permanent
Discipline Banking Operations
Contact NamePaul Butterfill

Job description

This global London based bank seek an experienced IT Operations Manager who is experienced in managing cloud-based IT systems, including Kubernetes, databases, middleware, and third-party integrations

The IT Operations Manager will lead the effective management of the bank's cloud based IT systems, ensuring high availability, security, and optimal performance. This role also aims to cultivate a culture of continuous improvement and automation within the DevOps and application support teams while achieving the following key objectives


  • Cloud-Based IT Systems Management: Oversee and manage the bank's cloud-based IT systems, ensuring their availability, performance, and security. This includes Kubernetes clusters, databases, middleware, and various third-party integrations.
  • DevOps Leadership: Lead, mentor, and collaborate with the DevOps team to foster a culture of continuous improvement, automation, and collaboration. Ensure efficient management of infrastructure as code, version control, and CI/CD pipelines.
  • Application Support: Supervise the application support team to ensure prompt resolution of technical issues and incidents related to banking applications. Work closely with development teams to enhance system stability and performance.
  • Infrastructure Monitoring: Implement and maintain robust monitoring solutions to proactively identify and address issues, ensuring minimal system downtime and optimal performance.
  • Security and Compliance: Collaborate closely with the information security team to implement and enforce security measures, ensuring compliance with regulatory requirements related to IT operations.
  • Vendor and Third-Party Management: Manage relationships with third-party vendors and service providers, overseeing SLAs and ensuring the seamless integration of their services into the bank's IT ecosystem


  • Bachelor's degree in computer science, Information Technology, or a related field; master's degree preferred
  • Proven experience in managing cloud-based IT systems, including Kubernetes, databases, middleware, and third-party integrations.
  • Strong leadership and team management skills.
  • Hands-on experience with DevOps practices, automation tools, and CI/CD pipelines.
  • Knowledge of IT security best practices and regulatory compliance.
  • Excellent problem-solving and decision-making abilities.
  • Strong communication and interpersonal skills.
  • Capacity planning and infrastructure scaling expertise.
  • Experience in the banking or financial services industry is preferred


  • Group life assurance x 4 salary
  • Group critical illness plan
  • Group income protection
  • Generous pension contribution scheme
  • Employee share plan
  • Discretionary annual bonus up to 4 x monthly salary