IT Support Manager

IT Support Manager

I am currently recruiting for a IT Support Manager for a marketing consultancy based in the Bristol Area. The ideal candidate must have previous support management within a fast passed enviroment and also must have extensive CRM and CMS experience.

Key Responsibilities:

• Ownership of the Professional Services First- and Second-Line Support function.
• Providing technical support across CRM and CMS functions
• The creation and implementation of the PS Support WOW process.
• Liaising with internal teams to prioritise and action workload across multiple clients
• Main client contacts for technical support
• Owning the briefing and management of work through partner agencies
• Managing workload and prioritisation with internal stakeholders

Skill Requirements:

• Experienced Support Manager, Support Analyst or Technical Consultant
• Experience in delivering work through CRM systems such as Adobe Campaign, Salesforce Marketing Cloud, Alterian etc
• Experience in delivering work through CMS systems such as Drupal, WordPress, Joomla etc
• Familiar with Campaign Management in an agency or B2C environment across email, push, social, dm and other channels
• Familiar with relational databases and ELT processes
• Experience of managing jobs through ticketing systems such as Jira
• Proven experience of planning & scoping work with internal and external stakeholders

If you would like to know more information please get in contact with Shane at KennedyPearce Consulting