Payments Team Leader

  • Location

    West End, London

  • Sector:

    Operations & Middle Office

  • Job type:


  • Salary:

    £45000 - £50000 per annum

  • Contact:

    Scott Duerden

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

International Payments & FX business, are looking to hire a Payments (Outward) Team Leader to lead manage & develop a busy team of Associates in a fast paced ever changing area liaising closely with our banking partners and internal stakeholders. This role is suited to enthusiastic individuals with excellent communication skills and a desire to lead, manage and develop people. Our client, are looking for people who will be a real stickler for detail, enjoy working under pressure and to deadlines, as well as be passionate about creating a motivational and interesting environment for their team.

Key responsibilities of the Payments Team Leader will include;

  • Manage a dynamic team and the entire Payments process for a Global Payments firm, help the team develop and grow in their careers with a key focus on developing staff and facilitating a positive working environment. Identify and resolve poor performance in line with established policies
  • Motivate and drive engagement within the team, work alongside the Transaction Operations Manager to communicate a clear vision for the team of its purpose within the business
  • Foster an environment of initiative for new ideas and ownership when things don't go as planned, ensuring the team provide appropriate support to their key business stakeholders
  • Ensure all daily team tasks are completed accurately and in a timely manner
  • Act as a first escalation point for all payment-related queries
  • Take ownership of all daily payment processes (Direct Debits, message approvals, outbound payment inputting and authorising, inbox management etc.)
  • Drive process change and focus on improving team efficiency
  • Train and develop Payments staff
  • Work closely with the other Payments Team Leader to ensure all BAU tasks are completed
  • Maintain a friendly and open team attitude that encourages all other employees to approach the Payments team with queries or concerns
  • Support colleagues in the creation and analysis of key metric data
  • Ensure that the team is working compliantly and mitigating risk using existing controls
  • Continually develop knowledge of the payments area and industry as a whole
  • Delegate all low level functions to the team - the role is a management oversight role
  • Participate and chair regular team meetings

Key Essential Capabilities:

  • Previous people management experience, but essential to have a desire to want to lead a team and really focus on the people aspect as well as the BAU process
  • In-depth knowledge of UK and international payment systems (CHAPS, BACS, SWIFT etc)
  • Excellent knowledge within peripheral areas such as Reconciliations and Investigations

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