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Client Services Administrator- Portuguese

  • Location

    City of London, London

  • Sector:

    Operations & Middle Office

  • Job type:

    Permanent

  • Salary:

    £23000 - £25000 per annum

  • Contact:

    Will Goodman

  • Contact email:

    will@kennedypearce.com

  • Job ref:

    WGClient Services Ad_1618420367

  • Published:

    about 1 month ago

  • Startdate:

    ASAP

My Client who are an FX Client based in the heart of the City are looking to hire a Client Services Administrator who speak fluent Portuguese to join their growing team.

Ideal candidate would have worked within Financial Services previously but MUST speak Portuguese.

Hours of work: 1pm to 10pm

Duties as a Client Services Administrator:

  • Administrative duties including account set-up, paperwork and filing
  • Assisting with Account Management checks
  • Providing professional support to clients and partners
  • Monitoring and handling client queries in support inbox
  • Provide reports with the support of internal systems to clients or other departments
  • Assist clients with the deposit and withdrawal process and provide guidance on payment systems
  • Dealing with chargebacks
  • Administrative Salesforce duties
  • Report any potential issues for client facing technology using the monday.com system.
  • Providing assistance to the Compliance Department and other executives for preparing regulatory reports and any other administration

Requirements of the Client Services Administrator:

  • Establish and maintain a good & professional relationship with clients, colleagues and partners.
  • Ensure you pay attention to detail in all aspects of the role
  • Be diligent in keeping on top of support functions, in a timely and professional manner.

Perks of working for this firm:

  • Agile / Flexible working
  • Progression programmes
  • Friendly, fun and sociable team
  • Benefits and bonuses

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