Our client, a prestigious Middle Eastern Bank based in London are looking to hire an Assistant Manager to join their Private Banking Department. A part of the Consumer Banking and Wealth Management division, Private Banking works with High Net Worth Individuals from three core market segments; UAE, KSA and GSAB. Sitting alongside Banking Services, the Private Banking team offers clients comprehensive wealth management services including discretionary portfolio management, offshore trust and fiduciary services and UK/European real estate advisory.

Main responsibilities of the Private Banking Assistant Manager will include;

• Managing the Private Banking Assistant Team in delivering a high level of customer service to Private Banking clients
• Setting in place and agreeing of SLAs with internal partners for service delivery and TATs
• Create and maintain MIS for service delivery management
• Ensuring efficient management of workflow within the team
• Establish and agree with frontline structure of work received vs deliverables and TATs
• Support to schedule customer appointments as well as event planning
• Preparation of marketing literature and co-ordination of the RMs business trips including: Co-coordinating trip documentation requirements, Printing and binding of marketing literature, reports and Prospectus & Updating and coordinating relevant documents for client distribution
• Liaise with the Operations department on client transfers and following up client instructions
• Involved in the greeting of clients as part of the front of house coverage
• Handling client calls and meeting clients in the absence of a Relationship Manager
• Opening new accounts, making sure all the relevant paperwork is complete
• Monitor all activity on all client accounts, ordering cheque books, etc.
• Monitoring Fixed Deport maturity dates and renewing the same as per client's instruction
• Assist the RMs with maintaining updated KYC information and AML monitoring
• Assisting with reviews of existing client files due to ongoing regulatory changes
• Writing and updating call reports and monthly pipelines
• Assist with various special projects as instructed
• To be conversant with a wide range of Retail Banking products and services, to be competent in discussing basic banking products and services, including lending products, with all clients.
• To act as an effective "trusted advisor" in the delivery of these services to clients, assisting in delivering the optimum financial solution to clients at all times
• Responsible for account opening for new to bank customers
• Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
• Understand when to bring in Wealth Management RM and/or Product Specialists when specialized advice is needed and identify cross sell opportunities and refer business to the appropriate other areas of the bank (e.g. Wealth Management, Corporate Banking, etc.)
• Create and exploit opportunities to promote and sell a portfolio of products and services
• Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded
• To complete security call-backs to clients to confirm any email instructions or instructions over guideline thresholds

To be considered for the

• 5 years' Banking experience, ideally within a Private Bank and dealing with Middle Eastern clients
• Previous Team Supervisory experience desirable
• Excellent command of written and spoken English & Arabic
• Proficient with Microsoft Office - Word, Excel, PowerPoint
• Demonstration of accuracy, organisation and attention to detail
• Must be proactive in setting and maintaining high client service levels
• Be able to work well within a dynamic fast paced team
• Ability to work on own initiative and ability to prioritise work
• Must be task orientated and able to meet targets and deadline
• Exceptional time management skills with the ability to thrive whilst working under pressure
• Must have good attention to detail as accuracy is essential
• Be self-motivated with an ability to work consistently and efficiently under pressure