Private Banking, Assistant Manager

  • Location

    West End, London

  • Sector:

    Operations & Middle Office

  • Job type:


  • Salary:

    £40000 - £45000 per annum

  • Contact:

    Scott Duerden

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

Our client, a prestigious Middle Eastern Bank based in London are looking to hire an Assistant Manager to join their Private Banking Department. A part of the Consumer Banking and Wealth Management division, Private Banking works with High Net Worth Individuals from three core market segments; UAE, KSA and GSAB. Sitting alongside Banking Services, the Private Banking team offers clients comprehensive wealth management services including discretionary portfolio management, offshore trust and fiduciary services and UK/European real estate advisory.

Main responsibilities of the Private Banking Assistant Manager will include;

  • Managing the Private Banking Assistant Team in delivering a high level of customer service to Private Banking clients
  • Setting in place and agreeing of SLAs with internal partners for service delivery and TATs
  • Create and maintain MIS for service delivery management
  • Ensuring efficient management of workflow within the team
  • Establish and agree with frontline structure of work received vs deliverables and TATs
  • Support to schedule customer appointments as well as event planning
  • Preparation of marketing literature and co-ordination of the RMs business trips including: Co-coordinating trip documentation requirements, Printing and binding of marketing literature, reports and Prospectus & Updating and coordinating relevant documents for client distribution
  • Liaise with the Operations department on client transfers and following up client instructions
  • Involved in the greeting of clients as part of the front of house coverage
  • Handling client calls and meeting clients in the absence of a Relationship Manager
  • Opening new accounts, making sure all the relevant paperwork is complete
  • Monitor all activity on all client accounts, ordering cheque books, etc.
  • Monitoring Fixed Deport maturity dates and renewing the same as per client's instruction
  • Assist the RMs with maintaining updated KYC information and AML monitoring
  • Assisting with reviews of existing client files due to ongoing regulatory changes
  • Writing and updating call reports and monthly pipelines
  • Assist with various special projects as instructed
  • To be conversant with a wide range of Retail Banking products and services, to be competent in discussing basic banking products and services, including lending products, with all clients.
  • To act as an effective "trusted advisor" in the delivery of these services to clients, assisting in delivering the optimum financial solution to clients at all times
  • Responsible for account opening for new to bank customers
  • Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
  • Understand when to bring in Wealth Management RM and/or Product Specialists when specialized advice is needed and identify cross sell opportunities and refer business to the appropriate other areas of the bank (e.g. Wealth Management, Corporate Banking, etc.)
  • Create and exploit opportunities to promote and sell a portfolio of products and services
  • Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded
  • To complete security call-backs to clients to confirm any email instructions or instructions over guideline thresholds

To be considered for the

  • 5 years' Banking experience, ideally within a Private Bank and dealing with Middle Eastern clients
  • Previous Team Supervisory experience desirable
  • Excellent command of written and spoken English & Arabic
  • Proficient with Microsoft Office - Word, Excel, PowerPoint
  • Demonstration of accuracy, organisation and attention to detail
  • Must be proactive in setting and maintaining high client service levels
  • Be able to work well within a dynamic fast paced team
  • Ability to work on own initiative and ability to prioritise work
  • Must be task orientated and able to meet targets and deadline
  • Exceptional time management skills with the ability to thrive whilst working under pressure
  • Must have good attention to detail as accuracy is essential
  • Be self-motivated with an ability to work consistently and efficiently under pressure

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