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Processing Officer

  • Location

    Northwich, Cheshire

  • Sector:

    Operations & Middle Office

  • Job type:

    Permanent

  • Salary:

    £18000 - £20000 per annum

  • Contact:

    Scott Duerden

  • Contact email:

    scottd@kennedypearce.com

  • Job ref:

    SDABPO01_1614791319

  • Published:

    9 months ago

International bank based in Cheshire, are looking to hire a Processing Officer to join their expanding Operations Department. They're looking for a dynamic team worker who is adaptable and prepared to take on challenging and varied initiatives within a rapidly developing business. Working under your own initiative and across a variety of different business areas you will have experience of delivering excellence as part of a multifunctional team whilst maintaining exceptional levels of quality, professionalism and at all times. The Processing Officer will report to the Processing Team Leader and will be part of a highly effective team and will take an active part in the progression of the Bank as it enters the next stage of growth.

The role requires a good level of customer service skills with an ability to;

  • Answer customer telephone calls while dealing with them appropriately, performing telephone call-backs in respect of customer payment requests received and opening, recording and distributing post received.
  • Check new account documentation received from the Relationship Management Team to ensure that all of the Bank's Anti-Money Laundering and 'Know your Customer' requirements are met and all relevant searches are carried out before new accounts are opened.
  • Set up of new customers accounts, opening and closing of accounts, all aspects of ongoing account maintenance and the subsequent set up of customer internet banking and other account facilities.
  • Send out of the monthly customer account statements and the processing of the monthly Account Maintenance Charges to customer accounts.
  • Provide support to the rest of the team, helping to ensure that all areas of work within the team are dealt with accurately and in a timely manner.

Who we're looking for;

  • Someone degree educated
  • Someone with a keen eye for detail and accurate and timely data inputting and administration;
  • The ability to work under your own initiative and to strict deadlines;
  • Excellent customer service skills;
  • Good Problem Solving skills;
  • Ability to work effectively as part of a team
  • Ability to work and communicate effectively with other areas of the bank including Compliance, Risk, Settlements and RMT.

Experience Previous experience in a customer service role is essential

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