I am are seeking a dynamic and experienced Product Owner to lead the development and growth on behalf of a client with a market leading SaaS product. As a Product Owner, you will collaborate closely with cross-functional teams to ensure the product meets the needs of their clients and exceeds market expectations. This role requires a strategic thinker who can translate business goals into product features and deliver outstanding customer experiences across multiple channels.

• Develop and communicate a clear product vision and strategy for our customer service SaaS platform, emphasising omnichannel capabilities.
• Conduct market research and competitor analysis to identify trends and opportunities for product innovation.
• Define and prioritise the product backlog based on customer feedback, business objectives, and technical feasibility.
• Develop and maintain a product roadmap, ensuring alignment with company goals and customer needs.
• Work closely with engineering, design, marketing, and sales teams to drive product development and launch initiatives.
• Facilitate communication and collaboration between stakeholders to ensure smooth execution of the product roadmap.
• Lead the development of features that provide a seamless customer experience across all channels (web, mobile, social media, chat, email, etc.).
• Ensure that the product supports efficient and effective customer service operations through integrated omnichannel solutions.
• Oversee the product development lifecycle, from ideation to launch and ongoing optimization.

Experience:

• 3+ years of experience as a Product Owner, Product Manager, or similar role in a SaaS environment.
• Proven track record in developing and managing customer service or CRM products, with a focus on omnichannel capabilities.
• Strong understanding of customer service processes and technologies, including CRM systems, chatbots, and analytics.
• Excellent communication, collaboration, and stakeholder management skills.
• Ability to translate complex requirements into actionable product features and user stories.
• Familiarity with agile development methodologies and tools (e.g., Jira, Confluence).
• Basic understanding of APIs and integrations related to customer service platforms.