A City based Global Insurance company are looking to expand their front of house team and are hiring a receptionist.

Role Definition

To act as the first point of contact for clients and visitors and ensuring the highest standards of customer service are maintained

Key Responsibilities

To ensure all three of the reception areas are maintained to high standard at all times

• Meet and greet clients and visitors in a professional manner and ensuring they are well looked after whilst in our office
• Working as part of dynamic front reception team, helping to maintain a high level of service to all clients
• Managing the booking of couriers for domestic and international deliveries
• Ensuring seamless communication is in place between the hospitality team and client services teams regarding any hospitality requirements or room bookings for all meetings and internal events
• Maintain a high level of understanding of the companies policies and procedures and applying them to everyday work
• Ensure that all visitors sign in and are issued with a visitors pass, keeping records up to date of all visitors in the building and any temporary passes assigned and returned or deactivated if not returned, liaising with the Reception Administrator
• Maintaining an open line of communication with the CRES (facilities) team and reporting any issues/updates as soon as known
• That you maintain a well presented appearance and that your uniform is well maintained

Office and Reception Area

• Ensure all reception areas are consistently maintained to a high standard, liaising with the cleaners when necessary
• Maintaining a clean and tidy reception desk at all times and on all floors
• Assisting the hospitality team in ensuring that all client meeting rooms on the 14th floor are reset after every meeting
• Other duties as deemed appropriate by your line manager

Skills and Experience

• Excellent interpersonal skills to deliver high quality face-to-face contact with clients and visitors
• Maintain a professional manner when answering the telephones
• Ability to work independently and as part of a team
• Excellent communication skills, in both verbal and written English
• Good time management, with ability to prioritise and multi task
• Basic level of knowledge for all Microsoft Office suites
• Experience of working in the service industry desired

Qualifications

• Minimum GCSE Level

Additional Job Details

Worker Type:

Permanent