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Strategy & Support Manager - Private Banking

  • Location

    West End, London

  • Sector:

    Operations & Middle Office

  • Job type:


  • Salary:

    £70000 - £80000 per annum

  • Contact:

    Scott Duerden

  • Contact email:

  • Job ref:


  • Published:

    10 months ago

Our client, a prestigious International Bank based in the West End of London, are looking to recruit a Strategy & Support Manager to join their Private Banking Team. In this position, you'll report into the Head of Private Banking. Ideal candidates must have experience in operations and client facing roles, posses cultural understanding of GCC markets and speak fluent Arabic.

Main responsibilities will include;

  • Assist the RMs with maintaining updated KYC information and AML monitoring such as adverse media
  • Assisting with reviews of existing client files due to ongoing regulatory changes, and manage the MI
  • Maintain and publish MIS on weekly and monthly basis for (but not exclusive to): KYC completion rates (preps vs signed off), expired insurance policy (outstanding vs renewed), declined business log, closed accounts and exception rates
  • Setting in place and agreeing of SLAs with internal partners for service delivery and TATs
  • Ensuring efficient management of workflow within the team
  • Establish and agree with frontline structure of work received vs deliverables and TATs
  • Liaise with various departments (both local and H/O) on system enhancements / new system implementation
  • Involved in the greeting of clients as part of the front of house coverage as back up to RMs
  • Handling client calls and meeting clients in the absence of a Relationship Manager
  • Responsible for ensuring up-to-date compliance, KYC and client profile for each client as well as maintaining a high level of confidentiality at all times
  • Keeping credit asset base insurance policies up-to-date and relevant
  • To be conversant with a wide range of Retail Banking products and services, to be competent in discussing basic banking products and services, including lending products, with all clients.
  • Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded
  • Apply, and comply with, relevant processes, procedures and controls to meet the unit's needs while providing efficient service to customers
  • Maintain strict control of confidential documents / secured negotiable items to prevent loss or misuse
  • To safeguard the reputation of our client by employing best practices and acting in a professional manner at all times
  • To be able to recognize and address customer problems and complaints to achieve satisfactory resolutions, referring issues beyond the role limit to appropriate points of reference in accordance to the bank's procedures and FCA regulated processes To comply with the above policies on an ongoing basis and report any suspicious transaction immediately to the supervising manager(s)

To be considered for this position, ideal candidates must have the following experience and skills;

  • 8 years' Banking experience with a proven track record in operational and client facing roles
  • Previous Team Supervisory experience desirable
  • Excellent command of written and spoken English and Arabic
  • Solid understanding of the GCC region and cultural knowledge
  • Proficient with Microsoft Office - Word, Excel, PowerPoint
  • Demonstration of accuracy, organisation and attention to detail
  • Must be proactive in setting and maintaining high client service levels 5
  • Be able to work well within a dynamic fast paced team
  • Ability to work on own initiative and ability to prioritise work
  • Must be task orientated and able to meet targets and deadline
  • Exceptional time management skills with the ability to thrive whilst working under pressure
  • Must have good attention to detail as accuracy is essential
  • Be self-motivated with an ability to work consistently and efficiently under pressure

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