Our client, a market leading International FX company based in London, is looking to recruit a Banking Operations Manager to join their EMEA Banking Operations department. The department is primarily responsible for day-to-day network management of our client's EMEA banking network including account setup and closure, KYC/EDD, systems maintenance, as well as being a key interface with our banking partners across a range of areas.

Main responsibilities of the Banking Operations Manager will include;

• Support Day to Day oversight of the Banking Operations team (3 FTE), ensuring tasks are completed, and escalating appropriately to the Head of Operations when required.
• Own the bank account maintenance process in EMEA; opening / closing / dormancy
• Ensuring all accounts are setup correctly, inline with the needs of the business
• Manage the KYC and EDD processes between WF and our various banking counterparties
• Partner with internal teams, in particular AML, Compliance, Operations and Treasury
• Manage permissions and access in the various banking systems, ensuring all relevant users have the correct access and limits
• Oversee the bank fee monitoring process, ensuring MI is collated and produced, providing insight and supporting the business hitting budgetary goals
• Provide insight into how we can improve internal systems and taking the initiative to lead on broader improvement objectives
• Point of escalation for BAU issues within the team.
• Ensure a high standard of partner relationship management is maintained, with stakeholders internally and external kept informed appropriately
• Evolve and enforce departmental processes/procedures and controls
• Oversee banking partner quarterly performance reviews
• Partner with the global financial institution business development and product teams to deliver business goals
• Meeting regularly with direct reports, building a culture of effective communication, feedback and development
• Ensuring roles and responsibilities within the team are clearly defined, maintaining an effective structure
• Point of escalation for BAU issues within the team
• Ensuring roles and responsibilities within the team are clearly defined, maintaining an effective structure

To be considered for this position, ideal candidates must have the following experience and skills;

• Be a self-starter with strong banking operations management experience
• Strong experience being a systems administrator (both deciding and arranging user access to banking systems)
• Deep understanding of bank onboarding (KYC/EDD) and account management processes
• People management experience essential
• Desire to work in fast paced, often unstructured environment
• Great communication skills, with stakeholders of all levels, internally and externally
• Experience of developing and improving systems and processes
• Experience building out operational controls
• Understanding of the UK & EU banking and payments environment
• Excellent attention to detail
• Fantastic organisation and an ability to work under pressure