Client Services Administrator

City of London

£25,000 - £28,000

My Client who are an FX Client based in the heart of the City are looking to hire a Client Services Administrator to join their growing team.

Ideal candidate would have worked within Financial Services previously and have some KYC / AML experience.

Duties as a Client Services Administrator:

• Administrative duties including account set-up, paperwork and filing
• Assisting with Account Management checks
• Providing professional support to clients and partners
• Monitoring and handling client queries in support inbox
• Provide reports with the support of internal systems to clients or other departments
• Assist clients with the deposit and withdrawal process and provide guidance on payment systems
• Dealing with chargebacks
• Administrative Salesforce duties
• Report any potential issues for client facing technology using the monday.com system.
• Providing assistance to the Compliance Department and other executives for preparing regulatory reports and any other administration

Requirements of the Client Services Administrator:

• Establish and maintain a good & professional relationship with clients, colleagues and partners.
• Ensure you pay attention to detail in all aspects of the rol
• Be diligent in keeping on top of support functions, in a timely and professional manner.
• KYC and AML experience.

Perks of working for this firm:

• Agile / Flexible working
• Progression programmes
• Friendly, fun and sociable team
• Benefits and bonuses