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Customer Service Executive

  • Location

    London, England

  • Sector:

    HR & Executive Support

  • Job type:

    Permanent

  • Salary:

    £22000 - £23000 per annum + Great Benefits!

  • Contact:

    Tom Pye

  • Job ref:

    TP/CSE/19_1574437759

  • Published:

    15 days ago

Customer Services Executive

Central London

£23,000

(MUST be fluent in written and spoken English AND Spanish)

Monday to Sunday, 5 days a week

Shifts - 6am-3pm, 7am-4pm, 8am-5pm and 11am-8pm

My client, a leading Global Financial Services company are looking for a bilingual Customer Service professional to manage queries and provide general support to clients over the phone, email and live chat.

You will have at least 1 year's Customer Service experience gained from a call centre, retail, reception or cashiering.

Main Responsibilities:

  • Advising customers on products and offers
  • Resolution of customer queries
  • Screening and verifying customer's identification
  • Reviewing transactions and identifying suspicious activities
  • Reporting and escalating suspicious activities to the relevant departments
  • Monitor and make decision on transactions

The successful Customer Services Executive will have the following experience/skills:

  • Fluent in written/spoken English and Spanish
  • At least 1-year experience in a Customer Service role
  • Exceptional communication skills
  • Flexible and able to work as part of a shift rotation basis

What's in it for you:

  • Pension scheme offering 8% matched contributions.
  • Private medical and dental care plans.
  • 25 days of holiday plus bank holidays, rising to 28 after 3 years.
  • Free breakfast and fruit every day
  • No formal dress code
  • Life assurance of 3 times your salary, should the worst happen.

If you possess the above skills, experience and attributes then apply now without further delay!

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