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Customer Services Administrator - German Speaking

  • Location

    Hemel Hempstead

  • Sector:

    Accounting & Finance

  • Job type:

    Permanent

  • Salary:

    £26000 - £28000 per annum

  • Contact:

    Joanna Engel

  • Job ref:

    JE/1236237_1653660754

  • Published:

    29 days ago

  • Startdate:

    Asap

Global Organisation is currently recruiting a fluent German speaking Customer Service Administrator to join their team based in Hemel Hempstead. The Customer Services Administrator will report into the Manager, Customer Services -EMEA. This role is to be pro-active in all areas that fall under the Customer Service/Order Management umbrella, also support all team members in other aspects of the role.

Duties of the Customer Services Administrator - German Speaking include:

  • Working closely with the Software Order Management Team Lead to acquire the skills and knowledge required, as well as being an important member of an expanding team
  • Building strong relationships with customers through the processing of their orders
  • Managing transactions, shipments and timely deliveries and responding in a timely fashion to all requests
  • Maintaining excellent procedures and documenting in detail
  • Communicating with individuals to ensure smooth processing and completion of orders, including software maintenance renewals.
  • Support on the processing of all sales orders relevant to the Customer Service Department to include spare parts orders, consumable materials, service proposals and credits associated with faulty goods.
  • Follow through orders to ensure timely dispatch, resolving any delivery queries that may arise
  • Ensuring all orders are processed and completed in a timely fashion and followed through in line with SOX procedures

Requirements for the German speaking Customer Services Administrator include

  • Administration and Sales Order process experience essential
  • The ability to manage and schedule customer support activities
  • Strong customer support administration background with experience of a recognised service management system
  • Customer always focused and enthusiastic
  • Experience of working in a multi-national environment
  • Customer dispute management
  • Good leadership skills
  • Ability to multi-task and prioritise
  • Strong process orientation
  • Experience of working with a fully integrated ERP system
  • Self-motivated with the ability to work at all levels within the organisation
  • Excellent communication skills
  • Ability to work under pressure
  • Advanced Excel skills and Oracle experience is advantageous however not essential

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