Global Organisation is currently recruiting a fluent German speaking Customer Service Administrator to join their team based in Hemel Hempstead. The Customer Services Administrator will report into the Manager, Customer Services -EMEA. This role is to be pro-active in all areas that fall under the Customer Service/Order Management umbrella, also support all team members in other aspects of the role.

Duties of the Customer Services Administrator - German Speaking include:

• Working closely with the Software Order Management Team Lead to acquire the skills and knowledge required, as well as being an important member of an expanding team
• Building strong relationships with customers through the processing of their orders
• Managing transactions, shipments and timely deliveries and responding in a timely fashion to all requests
• Maintaining excellent procedures and documenting in detail
• Communicating with individuals to ensure smooth processing and completion of orders, including software maintenance renewals.
• Support on the processing of all sales orders relevant to the Customer Service Department to include spare parts orders, consumable materials, service proposals and credits associated with faulty goods.
• Follow through orders to ensure timely dispatch, resolving any delivery queries that may arise
• Ensuring all orders are processed and completed in a timely fashion and followed through in line with SOX procedures

Requirements for the German speaking Customer Services Administrator include

• Administration and Sales Order process experience essential
• The ability to manage and schedule customer support activities
• Strong customer support administration background with experience of a recognised service management system
• Customer always focused and enthusiastic
• Experience of working in a multi-national environment
• Customer dispute management
• Good leadership skills
• Ability to multi-task and prioritise
• Strong process orientation
• Experience of working with a fully integrated ERP system
• Self-motivated with the ability to work at all levels within the organisation
• Excellent communication skills
• Ability to work under pressure
• Advanced Excel skills and Oracle experience is advantageous however not essential