Customer Services Executive

Central London

£23,000

(MUST be fluent in written and spoken English AND either Spanish, German or French)

Monday to Sunday, 5 days a week

Shifts - 6am-3pm, 7am-4pm, 8am-5pm and 11am-8pm

My client, a leading Global Financial Services company are looking for a bilingual Customer Service professional to manage queries and provide general support to clients over the phone, email and live chat.

You will have at least 1 year's Customer Service experience gained from a call centre, retail, reception or cashiering.

Main Responsibilities:

• Advising customers on products and offers
• Resolution of customer queries
• Screening and verifying customer's identification
• Reviewing transactions and identifying suspicious activities
• Reporting and escalating suspicious activities to the relevant departments
• Monitor and make decision on transactions

The successful Customer Services Executive will have the following experience/skills:

• Fluent in written and spoken English and either Spanish, German or French
• At least 1-year experience in a Customer Service role
• Exceptional communication skills
• Flexible and able to work as part of a shift rotation basis

What's in it for you:

• Pension scheme offering 8% matched contributions.
• Private medical and dental care plans.
• 25 days of holiday plus bank holidays, rising to 28 after 3 years.
• Free breakfast and fruit every day
• No formal dress code
• Life assurance of 3 times your salary, should the worst happen.

If you possess the above skills, experience and attributes then apply now without further delay!