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Head of Operations

  • Location

    City of London, London

  • Sector:

    Operations & Middle Office

  • Job type:


  • Salary:

    £80000 - £85000 per annum

  • Contact:

    Scott Duerden

  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

City based International Bank are looking to recruit a Head of Operations. This position reports into the COO and will line manage the Operations Manager, Securities & Investments Manager and KYC Manager. Due to the nature of this position, ideal candidates should have all round Operations experience covering general back office operations (Payments/Treasury Ops), KYC/AML and if possible Vendor & Facilities Management.

Main responsibilities of the Head of Operations will include;

  • To manage the activities within the Operations department ensuring strict operational control is maintained at all times whilst delivering the highest levels of customer service.
  • Provide effective leadership to the Operations team encompassing organisational design and resource planning, recruitment, performance management, training and talent management
  • Ensure that Operational Resilience is embedded in all processes and procedures. Develop, implement and periodically test departmental business continuity plans
  • Ensure all relevant business risks as identified under the Bank's Risk Framework are monitored and managed as appropriate
  • Establish and review key operational risk indicators/key control standards and formulate actions plans to minimise the Bank's exposure to fraud and losses
  • Utilise operational excellence principles to review and re-engineer business processes to improve customer service, cost effectiveness, regulatory compliance and controls
  • Ensure all functional policies and procedures are updated. Maintained and where appropriate aligned to Group Policies
  • Own vendor relationships for suppliers and ensure all outsourcing arrangements are managed in accordance with regulatory guidelines
  • Keep abreast of UK and International banking developments. Monitor trends and take timely and effective action to ensure that potential benefits and infrastructure changes are captured and addressed by the Bank
  • Lead a review of the bank's premises strategy with a focus on customers, effective use of capital and creation of a productive working environment for employees
  • Responsible for the security and maintenance of all bank premises
  • Ensure that the Bank complies with the CASS provisions and regulatory reporting requirements under MiFid II
  • Design, implement and own the Payments Strategy of the Bank, ensuring competitive advantage is achieved, and that the Bank remains compliant with all relevant scheme rules
  • Devise and implement an effective customer on boarding and due diligence programme, ensuring adherence to relevant regulation and best practice AML governance
  • Comply with the Bank's Conduct rules, as prescribed by the PRA and FCA
  • Maintain 'Fit & Proper' status required to fulfil role as a Certification employee
  • Comply with the Bank's policies and procedures as laid out in the Staff Handbook, the intranet and other sources
  • Manage all personal data and sensitive personal data in line with the General Data Protection Regulation and any associated Bank policies and procedures

To be considered for this position, ideal candidates must have the following experience, skills and knowledge;

  • Track record of driving and delivering change in a small bank
  • Prior experience of UK Payments Market (PSD2, Clearing agency, SWIFT)
  • Prior knowledge of AML/KYC requirements
  • Vendor and outsourcing management
  • MiFid II & CASS
  • FATCA/CRS/AEOI reporting

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