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Helpdesk Administrator

  • Location

    City of London, London

  • Sector:

    HR & Executive Support

  • Job type:


  • Salary:

    £22000 - £28000 per annum + Plus Benefits

  • Contact:

    Kayley Whybrow

  • Contact email:

  • Job ref:


  • Published:

    11 months ago

An exciting opportunity has become available working as a Helpdesk Administrator for our client an Insurance company.

My client is an International Insurance company looking for an experienced Helpdesk Administrator who has experience dealing with Facilities.


  • Categorising and resourcing the correct Contractor for the specific Helpdesk request.
  • Close liaison with all London site Contract managers and their various supervisory staff.
  • Dealing with day-to-day enquiries.
  • Responsible for Facilities Helpdesk maintenance and liaison with key administrators of the database administrators.
  • Producing reports and presenting weekly helpdesk statics to senior management
  • Working with contractors to produce SLAs in accordance with contract standards.
  • Ensuring that all Contract Service Level Agreements (SLAs) are adhered to where necessary and in place.
  • Raising work orders with key contracts for new jobs/contracts/quotes.
  • Ensuring on-site contractor files are maintained to the required standards.
  • Ensuring adequate cover is provided for any critical contractor holiday and that all temporary contact details are available to the wider team where applicable.
  • Day to day administration as required by the management team.
  • Positively respond to both internal and external staff using approved customer service skills, communication and personal intervention.
  • Ensure that all documentation received from external contractors about site works is saved in the relevant electronic folders. This will include Health and safety documentation, risk assessments and method statements.
  • Adherence to all on site procedures e.g project works templates.
  • Ensure that all work in progress is reviewed, updated and Helpdesk requests updated accordingly in a timely fashion.
  • Review and track critical contractor PPMs and challenge non-compliance.
  • Ownership of all tasks through to completion.
  • Working to tight deadlines and targets provided by management in accordance with Contract requirements.
  • Raise reactive jobs through various sub-contractors.
  • Confident communication with all contractors and staff.
  • At times where necessary, work closely with Services Manager for London sites.

Person Specification

  • Demonstrate a strong sense of customer focus.
  • Excellent interpersonal, communication skills; verbal and written.
  • Excellent organisation skills.
  • Proactively tackle tasks
  • Problem-solving
  • Self-motivated and driven to produce good results.
  • Ability to work independently as well as part of the team
  • Ability to work under pressure, prioritise workload and manage multiple demands and shifting priorities.
  • Computer literate and proficient user of Microsoft Office (Word, Power Point, Excel and Outlook )
  • Basic knowledge of building maintenance
  • Basic knowledge of Health and Safety/hazard perception
  • Previous experience in a customer service role and environment

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