I am current recruiting for a IT Support Analyst a well-established fianncial services company based in the heart of London. The ideal candidate must have a wealth of experience working within IT Support and have extensive 1st and 2nd line experience.

IT Support Analyst will have the following experience/skills:

• Provide 1st and 2nd line diagnosis of incidents and service requests and implement solutions.
• Prompt escalation of incidents to 3rd line support
• Take ownership of projects from inception to delivery
• Performing preventative maintenance, including daily/weekly checks
• To ensure the ongoing operational efficiency of all aspects of the firm's IT systems
• To install and configure enterprise hardware and software solutions
• To maintain network and PC operating systems, and to support server and client PC software
• To assist and encourage the development of other members of the IT Team in terms of technical skills
• Operational support for internal and external employee computers
• Ensure the security of IT systems from unsolicited access attempts.

Technical Background

• Windows 10
• Windows Server
• Azure or AWS or Cloud
• Knowledge of ITIL

If you possess the above skills, experience and attributes then apply now without further delay