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IT Support Analyst
- Posted 18 November 2019
- Salary £25000 - £33000.00 per annum
- Location
- Job type Permanent
- Discipline HR & Executive Support
- ReferenceITSupportWL_1574092378
- Contact NameShane White
Job description
I am current recruiting for a IT Support Analyst a growing financial services company based in London. The ideal candidate must have a wealth of experience working within IT Support and have extensive 1st and 2nd line experience.
IT Support Analyst will have the following experience/skills:
Logging all incoming queries on the banks Helpdesk system
- Providing 1st and 2nd line support in relation to user login and password issues related to network and applications used across the bank
- Updating, maintaining and reviewing IT equipment inventory
- Providing software support for VDI's, Desktop clients and laptops
- Administration of all printers
- 1st line support for mission critical applications and servers - escalating where necessary.
- Enforcement and enhancement of established IT policies and processes
- Proactive monitoring of IT systems to ensure maximum uptime
- Ensuring all IT policies processes and procedures are maintained.
- Building new servers / desktops (Virtual)
- Project work as directed by line management
- Protecting the business from malicious or accidental misuse
- Evaluating/Implementing new technologies
- Ensure VDI templates are maintained and updated on a regular basis
- 1st line contact for door access / timekeeping
Technical Background
- Windows Server 2012 / 2016 incl. DFS, Print Management
- Windows 10
- Microsoft Exchange 2013
- Migration of IT systems
- Microsoft Active Directory 2012 / 2016 incl. DNS, Group Policies, DHCP
- RDS & Citrix VDI deployment
- VM Applications
- UMS
- Unidesk, Director, Mimecast
- Solarwinds or other monitoring solutions
- Trend Anti-Virus (or similar)
- 2-3 years' experience
If you possess the above skills, experience and attributes then apply now without further delay