IT Support Analyst

IT Support Analyst
Location: City Of London
Salary : £35,000 - £40,000
Permanent
I am currently recruiting for an IT Helpdesk Analyst for a financial services client base in the Heart of Central London. This role will play a key role in supporting the end users relating to all hardware and software within the business. The ideal candidate must come from a financial service background and have a wealth of experience within a support team.
Main Responsibilities for the Support Analyst:

• Support the business on 1st & 2nd Line to end users
• Mobile Phone issues both android and Apple products.
• Email back up and issues including password changes.
• Deal with all hardware issues is a timely manner.
• Secure door and camera system, and ensure no issues continue to arise.

Skills and experience required for the Support Analyst:

• Excellent customer service skills and establishing good relationships will all staff
• Able to work independently, without constant supervision
• 1st/2nd Line Desktop Support
• Helpdesk
• Windows 10
• MS Server
• LAN/WAN
• Exchange Server
• Microsoft Active Directory
• Network Administration
• Operation of Data Backup Systems
• Cisco Systems