Operations Analyst

We have a fantastic opportunity for an Operations Analyst to join a leading Payment company based in the City .

Job Purpose of Operations Analyst

As the Operations Analyst you will be working on various technology and non-technology projects to reduce spend, improve cost, improve quality and speed of service and/or improve operational control. The role will involve wide-ranging exposure to the business, working closely with individual teams to understand, capture, prioritise and document business and technical requirements leading to the deployment of automated, optimised and highly effective solutions

Duties/Responsibilities

• Analysing existing systems and operational procedures
• Understanding the operational needs and business goals of the company
• Collecting relevant data from within the company and from clients
• Adhering to company policies and legal requirements in relation to data collection
• Analysing data through a variety of statistical methods and models, from spreadsheets to graphs
• Presenting data and recommendations to senior management teams
• Tracking the progress of operational changes that are implemented across the company through key performance indicators
• Capturing business requirements for technology change

Qualification & Experience

• Strong communication skills and the ability to build relationships and trust internally and externally
• Highly organised with the ability to understand and adjust to moving priorities
• Logical approach to analysing/understanding data and identifying problems and solutions
• Self-motivated and proactive - can anticipate issues and rectify these on behalf of their manager/team.
• Comfortable working in a team or individually. Industry experience would be advantageous but not necessary
• Proficient in MS Excel and PowerPoint
• Demonstrably numerate

Benefits

• Complimentary Health insurance
• 25 days of holiday per year, plus bank holidays
• Bonus (subject to company performance)
• Employee ownership trust (After 12 months of service)
• Employee assistance programme
• A truly global business with opportunities for growth