Reception Manager

Posted 12 January 2023
Salary £40000 - £45000 per annum + Excellent Benefits and Excellent Bonus
LocationCity of London
Job type Permanent
Discipline HR & Executive Support
Contact NameAnna Curran

Job description

City based Global Insurance company are looking to expand their front of house team and are hiring a reception manager to manage a team of 5.

Key Responsibilities

    • Lead a team of 5 receptionists in collaboration with the 2nd Team Leader with a possibility of team expansion in the future with 2 further reception areas within 1CP
    • Lead by example - Leading the team as a supervisor, learning to separate friendships from the working environment
    • Creating the weekly rota and monitoring annual leave by keeping the attendance chart up to date
    • Have by monthly one to ones with your team members in collaboration with the 2nd Team leader
    • Creating a one team approach working in collaboration with the Hospitality Team and Client Services Team and working in partnership with the Head of Reception
    • Motivating and leading the team where appropriate
    • Training and development of new receptionists
    • Responsible for the meeting room booking system and the necessary reporting associated
    • To ensure all three of the reception areas are maintained to high standard at all times
    • Meet and greet clients and visitors in a professional manner and ensuring they are well looked after whilst in our offices
    • Manage and oversee the booking of meeting rooms for external and internal meetings, using the Condeco meeting room booking system and ensuring the efficient utilisation of both client facing and internal meeting rooms
    • Managing the booking of couriers for domestic and international deliveries
    • To liaise with meeting organisers, the hospitality team and the client services team (when necessary) over hospitality requirements for all meetings and internal events
    • Maintain a high level of understanding of the company's policies and procedures and applying them to the room bookings/events
    • Ensure that all visitors sign in and are issued with a visitors pass, keeping records up to date of all visitors in the building and any temporary passes assigned
    • Maintaining an open line of communication with the CRES team and reporting any issues that might occur around the reception areas and meeting rooms
    • To be Fire Marshall and First Aider

Office and Reception Area

    • Ensure all reception areas are consistently maintained to a high standard, liaising with the cleaners when necessary
    • Maintaining a clean and tidy reception desk at all times and on all floors
    • Assisting the Hospitality team in ensuring that all client meeting rooms on the 14th floor are reset after every meeting, aligning all chairs accurately around the table, are straight and in line with each other and is ready for the next meeting to take place
    • Other duties as deemed appropriate by your line manager

Skills and Experience

    • Must have experience working in a 5* corporate or hotel environment
    • Experience in leading a team daily is desired
    • Maintaining a positive attitude towards your role and the work it entails
    • Flexible and adaptable to respond to differing client needs
    • Confident, enthusiastic and motivated to deliver great service
    • Excellent interpersonal skills to deliver high quality face-to-face contact with clients and visitors
    • Maintain a professional manner when answering the telephone or
    • speaking to a client face to face
    • Ability to work independently and as part of a team
    • Excellent communication skills, in both verbal and written English
    • Good time management, with ability to prioritise and multi task
    • Basic level of knowledge for all Microsoft Office suites
    • Experience of working in the service industry desired


Minimum GCSE Level

Additional Job Details

Worker Type: