Spa Receptionist

Reporting to: Reception manager/Spa Manager

Exciting opportunity to work for a 5* private members Health club / Spa, based in West London.

Shift Rota Hours: 7:30am - 6:30pm or 10:30am - 9.:30pm, ad hoc Saturday!

Person Specification:

• 5* Excellent Customer Service skills
• Strong communications skills
• Team Player
• Ability to motivate other
• Ability to work under pressure

Responsibilities:

• Ensuring all hourly reception duties are completed.
• Responsibility for ensuring all displays are updated and changed regularly.
• Ensuring the highest level of service is given to all spa members and guests at all times.
• Account all discrepancies in banking and float.

• Ensure the daily checklist is complied with at all times.
• Interacts & communicate effectively with clients, members, team members (within team and cross-functionally), guests & management team.
• Ensure punctuality when starting your shift
• Total all members, guests, male and staff sessions for reports
• Check all payment sheets are up to date, correct and all member accounts are charged correctly.
• Manage all outstanding payments and debtors.
• Ensure all spa menus, consultation forms and checklists are stocked and up to date.
• Ensure a relaxed, welcoming and professional atmosphere at KX spa reception at all times
• Ensure all spa retail stock is kept organised and securely stored.
• Ensure that all spa rules are abided by clients and staff at all times.
• Ensure correct cash handling procedures.
• Undertake any additional responsibilities reasonably required by management.
• Takes ownership to attend & actively participate in Departmental and team meetings.
• Undertake and execute treatment procedures, ensuring up to date knowledge at all times.
• Gain an understanding of and pro-actively work towards the achievement of Departmental financial and operational targets.
• Work towards and achieve sales targets as outlined by the Spa Manager
• Participate and be actively involved in promoting the Spa , products and activities
• Undertake such other duties as the Spa Manager may from time to time reasonably require.
• Work closely alongside other Team Members and Manager to identify training & development needs and opportunities for self on an ongoing basis.
• Share information and work effectively with team members to establish and support a positive working relationship and fun team environment.
• Interact and regularly liaise with team members cross functionally to ensure an overall awareness of activities within the department and club.
• Ensure that clients receive an efficient, friendly, consistent and personalised service,
  Managing customer feedback effectively
• Ensure any issues or compliments are escalated and dealt with appropriately to enable long-term improvements in products and services.
• Maintain standards of personal appearance, hygiene and cleanliness of area in line with Company and departmental requirements.
• Maintain up to date knowledge of Health & Safety
• Ensure your working environment is kept clean and tidy, adhering to the reception and relaxation area standards and check list at all times