My Client, an extremely successful and well-established Investment firm based in the City are looking for a Client Services Associate to join their team on a 6 Month contract basis. Successful candidates will be passionate about offering exceptional services to clients, 2 years' experience within a Client Services role and investment/ industry knowledge.

As a Client Services Associate you will be responsible for:

• Ensuring that all client inquiries are responded to within defined service levels.
• Ensuring the timely and accurate processing of all transaction requests.
• Communicating effectively with clients and third parties keeping them informed of change/issues etc.
• Assessing client needs, expectations and behaviours as a basis for recommending service enhancements.
• Ensuring that policies and procedures are continually followed and that key business unit indicators are met.
• Proactively managing internal client relationships (i.e. Sales, Legal, Compliance, Operations, Service providers, Fund Financial Services and Systems Integration) to ensure support for clients' needs.
• Maintaining an appropriate level of industry knowledge.
• Having strong awareness of industry competition, including types and levels of service offered.
• Managing client data for internal recordkeeping purposes. Produces management information and internal updates on client activity.
• Escalates appropriately and is risk aware.
• Participating in special projects and cross-functional teams/initiatives as needed and performs other duties as assigned.

As a Client Services Associate you will need:

• An undergraduate degree or equivalent combination experience and training and experience; graduate degree preferred.
• Minimum two years related business experience.
• Strong foundation of mutual fund industry and basic investment knowledge.
• Ability to work independently.
• Ability to interact at all levels of the organization.
• Language skills: English and German / French
• Effective interpersonal skills.
• Knowledge of Powerpoint, Access and Excel would be valuable.