My Client, a leading International Bank based in the City are currently hiring for a Customer Support Officer to join their team on a permanent basis. This a hybrid role with 2 days working from home.

The role of the Customer support Officer is to support the branch in an operational capacity by performing day to day banking tasks, as well as providing support to the branch manager & relationship managers in fulfilling their needs & requirements.

Responsibilities of the Customer Support Officer

• Customer service with clients
• Liaising with clients over the phone/email/in person about their account queries and requests. Including checking their balances, maturity of their deposits, transaction(s) information required by the bank for compliance monitoring, making deals with treasury for the client's
• Answering calls for the RM's if they are not available to answer and assisting the client's
• Locker operations - Renewals, opening, closing, operating a
• Cash operations - Deposits, withdrawals, ordering liquidity, Cash collection/pick End of day cash up procedure to make sure credit/debits are correctly done.
• Cheque lodgement - Due Diligence performed on cheques received in branch, either in post or in
• Payment requests - Transfer requests processed from clients either by fax, e-mail, phone, in
• Call back processed, relevant RM's to sign off the transfer and then dispatched to
• Compliance monitoring - Looking after compliance entries and keeping them at absolute minimum with maximum information received from client/RM.
• Liaising with other departments
  • CAM - account maintenance issues (web login/secure key/dormancy lift/changes to account etc)
  • Treasury - front office for deals taking place for clients, back office for time /e-deposit issues, new TD's, maturity & breaking of time deposits
• Account Opening
  • On-boarding new customers along with the bank's policy with documents / forms required. Core processing of account opening, maintenances and customer instructions. KYC also conducted for all new customers.
• MIS - Maintain the customer service query log / Tracker, update MIS and ad hock data analysis as and when required

Experience

• Bachelors degree in Banking and Finance
• Customer Service/Banking Operations Experience
• Good knowledge of FX, Fixed income and other banking instruments.

Benefits

• Hybrid working
• Private Medical
• Pension scheme